We’ve streamlined the tile ordering process to make it as straightforward as possible. Here’s a quick guide on how to order the perfect amount of tiles for your project:

Step 1: Choose Your Tile

Explore our extensive range of tiles and select the style, size, and finish that best suits your project. Our tiles are sold by the box (or by the slab for our larger formats). Simply enter how many square metres you need and you will be shown how many boxes are required to cover this area. We round this up to the nearest full box. You can also order by the box if you know how many you need.

Step 2: Specify Square Metres (M²) or Quantity (Boxes)

• Square Metres: If you know the area you need to cover, simply specify the number of square metres required. Our system will then calculate the number of boxes needed, rounding up to the nearest whole box.
• Quantity: Alternatively, you can choose to order a specific quantity of boxes directly if you already know how many you need.
• Job lot: If the item is sold as a job lot, this means that this product cannot be split and you will need to buy the entire quantity of boxes or square metres shown. Job lots are significantly discounted but are perfect stock, and not returns or damaged items.

Step 3: Add 10% for Cuts and Wastage

To ensure you have enough tiles to account for cuts and any potential wastage, we recommend adding 10% to your order. This extra allowance guarantees you have ample tiles to complete your project without the need for last-minute adjustments.

Step 4: Add to Bag

Once you have selected the quantity you require for your project, click on the Add to Bag button.

Step 5: Proceed to Checkout

Review your order, confirm the quantity, and proceed to checkout by clicking on the shopping bag icon in the top right-hand corner of the website. Our checkout will provide a summary of your order and secure payment methods. It will also provide you with your delivery cost based on your location and the items you have in your shopping bag.

If you have any questions or require assistance, our customer support team is here to help.

We’ve made paying for your items as straightforward as possible. Choose from a range of secure payment methods, all protected by industry-leading security technology.

Credit & Debit Cards

We accept all major credit and debit cards including Visa, Mastercard, and American Express. All card payments are processed through secure, encrypted systems to protect your financial information.

Digital Wallets

Apple Pay – Pay quickly and securely using Face ID, Touch ID, or your device passcode
Google Pay – Fast, secure checkout with your saved payment methods

Flexible Payment Options with Klarna

Pay in 3 – Spread the cost of your order into 3 interest-free instalments. Make your first payment at purchase, with remaining payments automatically scheduled every 30 days
Pay in 30 Days – Make your purchase today and pay up to 30 days later with no interest or fees when you pay on time

Secure Processing

All transactions are processed through secure, encrypted payment systems. Your card details are never stored on our servers, ensuring your financial information remains protected.

Payment Authorisation

All payments are subject to validation and authorisation by both our systems and your card issuer to maintain security and prevent fraud. If your payment isn’t authorised, your order cannot be completed.

Card Payment Issues

If your card is declined, please check that:

1. All details entered match your card exactly
2. Your name and address match the cardholder details held by your card provider
3. You have sufficient funds or credit available

If problems persist, please contact your card provider. Some banks may temporarily reserve funds even if a payment is declined.

Important Information

Klarna’s Pay in 3 and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Available to UK residents aged 18+ only.

Information or descriptions of goods found on our website are believed to be accurate and current. However, these descriptions are not warranted by Emporio Surfaces and we accept no responsibility for the accuracy of such information, as it is often compiled from data provided by manufacturers or suppliers.

While we strive to maintain accurate pricing on our website, errors may occur. If we identify an error in the price of goods you’ve ordered, we’ll promptly notify you. You’ll have the option to confirm the order at the correct price or cancel it. If we can’t reach you, we’ll consider the order cancelled. If the Company cancels the order for standard stock items and you’ve already paid, a full refund will be issued. Prices are subject to change without prior notice and are not binding on the Seller.

Should you have any questions or concerns regarding this procedure or any other aspect of your order, please do not hesitate to contact our customer services team at 020 3696 0588 or email enquiry@emporiosurfaces.com or use the LiveChat feature on our website. They are here to assist you and address any inquiries you may have.

For more information please see our Terms and Conditions.