We offer delivery services to a wide range of locations. We aim to have all orders delivered within 4-6 working days, from Monday to Friday, excluding weekends (Saturday and Sunday). This means that you can expect your order to arrive as early as the 4th working day or at the latest on the 6th working day. It’s important to note that certain postcodes in Scotland and offshore islands may incur additional charges and may have longer lead times for delivery. To determine the precise delivery details for your specific location, simply enter your postcode during the checkout process. Once we have received your order, a member of our Customer Services Team will contact you to confirm your delivery date.

We strive to provide a transparent and fair pricing policy, ensuring that you receive your high-quality porcelain surfaces without any hidden costs. Whether you’re located in urban centers or remote areas, our reliable delivery network ensures your order is handled with care and delivered efficiently. Our kerbside delivery service aims to bring your product as close as possible to the nearest available solid delivery point. Certain obstacles such as steps, lifts, uneven or gravel paths/driveways, and grass surfaces might require the delivery to be redirected to the nearest feasible location in proximity to the delivery vehicle. It is important that clients inform us of any road or parking restrictions or any special requirements prior to the delivery date. If there are queries related to supply, damage, shading, or other faults, contact our Customer Service Team at 020 3696 0588 or email enquiry@empriosurfaces.com.

You may collect your Goods from our Chatteris warehouse, but this must be arranged in advance. Additionally, please ensure that the vehicle you use for collection is suitable for fork-lift loading, unless alternative arrangements have been agreed upon in writing. Please note that if you organise transportation for the Goods, it is done so at your own risk, and we will not entertain claims for damage or breakages. Goods will be packaged safely on EPAL Euro pallets measuring 800 x 1200 mm. Click here for more information.

Ready to place your order, but not in a rush for your tiles? You can take advantage of our complimentary warehouse storage for up to two months. If you need us to store your tiles for a longer duration, a small fee may apply.

Warehouse Address:
3-5 Prospect Way,
Chatteris PE16 6TZ

Our general Delivery Service and those of our delivery Partners (unless communicated otherwise) may involve deliveries between 8.00 am to 6.00 pm, excluding weekends and public holidays. Standard sized porcelain tiles are delivered on EPAL Euro pallets measuring 800 x 1200 mm. The delivery vehicle will be a 3.5 tonne Luton box van, or a 14 or 18 or 26 tonne commercial ‘curtainsider’ or an 18 tonne ‘Hiab’ crane lorry depending on your order. Pallet deliveries will be made to the kerbside only using a pallet truck. Due to the weight, the delivery lorry is not able to enter driveways or proceed off the public highway.

Standard formats & 20 mm thickness tiles

Standard formats	Mainland UK Delivery Cost
300 x 300 mm	£105 per 28 boxes
300 x 600 mm
450 x 900 mm
600 x 600 mm
600 x 1200 mm
750 x 750 mm
800 x 800 mm
900 x 900 mm
1000 x 1000 mm
750 x 1500 mm
1200 x 1200 mm
All mosaics
Outdoor 20mm	£105 per 14 boxes

Large Format Slabs

Emporio Surfaces are the only online retailer offering large format porcelain slabs for immediate order and delivery. Typical tile stores will offer you a maximum of 100 x 100 cm tiles when they refer to large formats. Our large format slabs start at 150 x 150 cm and go all the way up to 150 x 300 cm. This is over four times larger than typical large formats. At over three metres tall these slabs are extremely heavy (up to 65 kg per slab) and require careful handling and specialist transport services. Large format slabs will not fit on standard pallet delivery vehicles, requiring a Hiab with crane or specialist vehicle with a slab storage facility. This inevitably means that delivery costs for slabs are significantly higher than for standard pallet delivery. Slab delivery is split in to 4 zones, based on your postcode.

Zone	Delivery Cost
Zone A	£348 per 15 slabs
Zone B	£540 per 15 slabs
Zone C	£1080
Zone D	£1440

Postcode	Area	Zone
AB	Aberdeen	D
AL	St Albans	A
B	Birmingham	C
BA	Bath	C
BB	Blackburn	C
BD	Bradford	C
BH	Bournemouth	C
BL	Bolton	C
BN	Brighton	C
BR	Bromley	B
BS	Bristol	C
CA	Carlise	D
CB	Cambridge	B
CF	Cardiff	C
CH	Chester	C
CM	Chelmsford	B
CO	Colchester	B
CR	Croyden	B
CT	Canterbury	C
CV	Coventry	C
CW	Crewe	D
DA	Dartford	B
DD	Dundee	D
DE	Derby	C
DG	Dumfries	D
DH	Durham	C
DL	Darlington	C
DN	Donchester	C
DT	Dorchester	C
DY	Dudley	C
E	London East	A
EC	London East Central	A
EH	Edinburgh	D
EN	Enfield	A
EX	Exeter	C
FK	Falkirk	D
FY	Blackpool	C
G	Glasgow	D
GL	Gloucester	C
GU	Guilford	B
HA	Harrow	A
HD	Huddersfield	C
HG	Harrowgate	C
HP	Hemel Hempsted	A
HR	Herford	A
HU	Hull	C
HX	Halifax	C
IG	Ilford	A
IP	Ipswitch	C
IV	Inverness	D
KA	Kilmarnock	D
KT	Kingston upon Thames	A
KY	Kirkcaldy	D
L	Liverpool	C
LA	Lancaster	C
LD	Llandrindod	C
LE	Leicester	C
LL	Llandudno	C
LN	Lincoln	C
LS	Leeds	C
LU	Luton	A
M	Manchester	C
ME	Medway	C
MK	Milton Keynes	A
ML	Motherwell	D
N	London North	A
NE	Newcastle	D
NG	Nottingham	C
NN	Northampton	B
NP	Newport	C
NR	Norwich	C
NW	London North West	A
OL	Oldham	C
OX	Oxford	B
PA 1-19	Paisley	D
PE	Peterborough	A
PH/PA 20-40	Perth	D
PL	Plymouth	C
PO	Portsmouth	C
PR	Preston	C
RG	Reading	A
RH	Redhill	B
RM	Romford	A
S	Sheffield	C
SA	Swansea	C
SE	London South East	A
SG	Stevenage	A
SK	Stockport	C
SL	Slough	A
SM	Sutton	B
SN	Swindon	B
SO	Southampton	C
SP	Salisbury	C
SR	Sunderland	C
SS	Southend	C
ST	Stoke	B
SW	London South West	A
SY	Shrewsbury	B
TA	Taunton	C
TD	Galashiels	D
TF	Telford	C
TN	Tonbridge	B
TQ	Torquay	C
TR	Truro	C
TS	Cleveland	C
TW	Twickenham	A
UB	Uxbridge	A
W	London West	A
WA	Warrington	C
WC	London West Central	A
WD	Watford	A
WF	Wakefield	C
WN	Wigan	C
WR	Worchester	C
WS	Walsall	C
WV	Wolverhampton	C
YO	York	C

Large Format Slab Delivery

Deliveries of large format tiles (which includes all tiles with dimensions 1500 x 1500 mm and above) are delivered on wooden ‘A frame’ racks. These ‘A Frames’ are extremely heavy and have dimensions of 312 x 74 x 191(H) cm. A maximum of 50 slabs (25 each side) can be delivered on each frame. With the wooden frame itself weighing 220 kg and each individual porcelain slab weighing up to 60 kg, a single ‘A frame’ might weigh over 3000 kg.

The following formats are considered Large Slabs:
1500 x 3000 mm
1000 x 3000 mm
1000 x 2700 mm
1000 x 2000 mm
1200 x 2400 mm
1500 x 1500 mm
900 x 1800 mm
800 x 1800 mm
800 x 1600 mm
300 x 2400 mm
265 x 1800 mm
200 x 1800 mm

Claims / Damages

In the event that you receive damaged or incorrect tiles, it is essential to notify us within 2 working days of the delivery. A Company representative will respond to your notification within two working days to engage in a discussion regarding potential refunds and/or to schedule the earliest possible delivery date for any replacement orders (contingent on stock availability at that time).

Please read our Returns Policy here.

Please read our pre-delivery information here – Pre-delivery Guide PDF (2.8Mb).

Your samples

Your shopping bag

Standard formats & 20 mm thickness tiles

Large Format Slabs

Large Format Slab Delivery

Claims / Damages