Delivery Information
Please note that our last date for deliveries and collections will be Thursday 19th December 2024. We will resume deliveries on Friday 3rd of January 2025. These dates also apply to the processing of sample requests.
We offer delivery services to a wide range of mainland UK locations. We aim to have all orders delivered within 4-6 working days, from Monday to Friday, excluding weekends (Saturday and Sunday). This means that you can expect your order to arrive as early as the 4th working day or at the latest on the 6th working day. It’s important to note that certain postcodes in Scotland and offshore islands may incur additional charges and may have longer lead times for delivery. To determine the delivery cost, simply enter your postcode during the checkout process. Once we have received your order, a member of our Customer Services Team will contact you to confirm your delivery date. For standard formats we offer free UK delivery where the total order value is greater than £500. Standard delivery costs apply to large format slabs.
We strive to provide a transparent and fair pricing policy, ensuring that you receive your high-quality porcelain surfaces without any hidden costs. Whether you’re located in urban centers or remote areas, our reliable delivery network ensures your order is handled with care and delivered efficiently. Our kerbside delivery service aims to bring your product as close as possible to the nearest available solid delivery point. Certain obstacles such as steps, lifts, uneven or gravel paths/driveways, and grass surfaces might require the delivery to be redirected to the nearest feasible location in proximity to the delivery vehicle. It is important that clients inform us of any road or parking restrictions or any special requirements prior to the delivery date. If there are queries related to supply, damage, shading, or other faults, contact our Customer Service Team at 020 3696 0588 or email enquiry@empriosurfaces.com.
You may collect your Goods from our Chatteris warehouse, but this must be arranged in advance. Additionally, please ensure that the vehicle you use for collection is suitable for fork-lift loading, unless alternative arrangements have been agreed upon in writing. Please note that if you organise transportation for the Goods, it is done so at your own risk, and we will not entertain claims for damage or breakages. Goods will be packaged safely on EPAL Euro pallets measuring 800 x 1200 mm. Click here for more information.
Ready to place your order, but not in a rush for your tiles? You can take advantage of our complimentary warehouse storage for up to two months. If you need us to store your tiles for a longer duration, a small fee may apply.
Warehouse Address:
3-5 Prospect Way,
Chatteris PE16 6TZ
Our general Delivery Service and those of our delivery Partners (unless communicated otherwise) may involve deliveries between 8.00 am to 6.00 pm, excluding weekends and public holidays. Standard sized porcelain tiles are delivered on EPAL Euro pallets measuring 800 x 1200 mm. The delivery vehicle will be a 3.5 tonne Luton box van, or a 14 or 18 or 26 tonne commercial ‘curtainsider’ or an 18 tonne ‘Hiab’ crane lorry depending on your order. Pallet deliveries will be made to the kerbside only using a pallet truck. Due to the weight, the delivery lorry is not able to enter driveways or proceed off the public highway.
Standard formats & 20 mm thickness tiles
| Standard formats | Mainland UK Delivery Cost |
|---|---|
| 300 x 300 mm | £60 per 28 boxes |
| 300 x 600 mm | |
| 450 x 900 mm | |
| 600 x 600 mm | |
| 600 x 1200 mm | |
| 750 x 750 mm | |
| 800 x 800 mm | |
| 900 x 900 mm | |
| 1000 x 1000 mm | |
| 750 x 1500 mm | |
| 1200 x 1200 mm | |
| All mosaics | |
| Outdoor 20mm | £60 per 14 boxes | Total order value over £500 | Free UK Delivery (except slabs) |
Large Format Slabs
Emporio Surfaces are the only online retailer offering large format porcelain slabs for immediate order and delivery. Typical tile stores will offer you a maximum of 100 x 100 cm tiles when they refer to large formats. Our large format slabs start at 150 x 150 cm and go all the way up to 150 x 300 cm. This is over four times larger than typical large formats. At over three metres tall these slabs are extremely heavy (up to 65 kg per slab) and require careful handling and specialist transport services. Large format slabs will not fit on standard pallet delivery vehicles, requiring a Hiab with crane or specialist vehicle with a slab storage facility. This inevitably means that delivery costs for slabs are significantly higher than for standard pallet delivery. Slab delivery is split in to 4 zones, based on your postcode.
| Zone | Delivery Cost |
|---|---|
| Zone A | £348 per 15 slabs |
| Zone B | £540 per 15 slabs |
| Zone C | £1080 |
| Zone D | £1440 |
| Postcode | Area | Zone |
|---|---|---|
| AB | Aberdeen | D |
| AL | St Albans | A |
| B | Birmingham | C |
| BA | Bath | C |
| BB | Blackburn | C |
| BD | Bradford | C |
| BH | Bournemouth | C |
| BL | Bolton | C |
| BN | Brighton | C |
| BR | Bromley | B |
| BS | Bristol | C |
| CA | Carlise | D |
| CB | Cambridge | B |
| CF | Cardiff | C |
| CH | Chester | C |
| CM | Chelmsford | B |
| CO | Colchester | B |
| CR | Croyden | B |
| CT | Canterbury | C |
| CV | Coventry | C |
| CW | Crewe | D |
| DA | Dartford | B |
| DD | Dundee | D |
| DE | Derby | C |
| DG | Dumfries | D |
| DH | Durham | C |
| DL | Darlington | C |
| DN | Donchester | C |
| DT | Dorchester | C |
| DY | Dudley | C |
| E | London East | A |
| EC | London East Central | A |
| EH | Edinburgh | D |
| EN | Enfield | A |
| EX | Exeter | C |
| FK | Falkirk | D |
| FY | Blackpool | C |
| G | Glasgow | D |
| GL | Gloucester | C |
| GU | Guilford | B |
| HA | Harrow | A |
| HD | Huddersfield | C |
| HG | Harrowgate | C |
| HP | Hemel Hempsted | A |
| HR | Herford | A |
| HU | Hull | C |
| HX | Halifax | C |
| IG | Ilford | A |
| IP | Ipswitch | C |
| IV | Inverness | D |
| KA | Kilmarnock | D |
| KT | Kingston upon Thames | A |
| KY | Kirkcaldy | D |
| L | Liverpool | C |
| LA | Lancaster | C |
| LD | Llandrindod | C |
| LE | Leicester | C |
| LL | Llandudno | C |
| LN | Lincoln | C |
| LS | Leeds | C |
| LU | Luton | A |
| M | Manchester | C |
| ME | Medway | C |
| MK | Milton Keynes | A |
| ML | Motherwell | D |
| N | London North | A |
| NE | Newcastle | D |
| NG | Nottingham | C |
| NN | Northampton | B |
| NP | Newport | C |
| NR | Norwich | C |
| NW | London North West | A |
| OL | Oldham | C |
| OX | Oxford | B |
| PA 1-19 | Paisley | D |
| PE | Peterborough | A |
| PH/PA 20-40 | Perth | D |
| PL | Plymouth | C |
| PO | Portsmouth | C |
| PR | Preston | C |
| RG | Reading | A |
| RH | Redhill | B |
| RM | Romford | A |
| S | Sheffield | C |
| SA | Swansea | C |
| SE | London South East | A |
| SG | Stevenage | A |
| SK | Stockport | C |
| SL | Slough | A |
| SM | Sutton | B |
| SN | Swindon | B |
| SO | Southampton | C |
| SP | Salisbury | C |
| SR | Sunderland | C |
| SS | Southend | C |
| ST | Stoke | B |
| SW | London South West | A |
| SY | Shrewsbury | B |
| TA | Taunton | C |
| TD | Galashiels | D |
| TF | Telford | C |
| TN | Tonbridge | B |
| TQ | Torquay | C |
| TR | Truro | C |
| TS | Cleveland | C |
| TW | Twickenham | A |
| UB | Uxbridge | A |
| W | London West | A |
| WA | Warrington | C |
| WC | London West Central | A |
| WD | Watford | A |
| WF | Wakefield | C |
| WN | Wigan | C |
| WR | Worchester | C |
| WS | Walsall | C |
| WV | Wolverhampton | C |
| YO | York | C |
Large Format Slab Delivery
Deliveries of large format tiles (which includes all tiles with dimensions 1500 x 1500 mm and above) are delivered on wooden ‘A frame’ racks. These ‘A Frames’ are extremely heavy and have dimensions of 312 x 74 x 191(H) cm. A maximum of 50 slabs (25 each side) can be delivered on each frame. With the wooden frame itself weighing 220 kg and each individual porcelain slab weighing up to 60 kg, a single ‘A frame’ might weigh over 3000 kg.
| The following formats are considered Large Slabs: |
|---|
| 1500 x 3000 mm |
| 1000 x 3000 mm |
| 1000 x 2700 mm |
| 1000 x 2000 mm |
| 1200 x 2400 mm |
| 1500 x 1500 mm |
| 900 x 1800 mm |
| 800 x 1800 mm |
| 800 x 1600 mm |
| 300 x 2400 mm |
| 265 x 1800 mm |
| 200 x 1800 mm |
Claims / Damages
In the event that you receive damaged or incorrect tiles, it is essential to notify us within 2 working days of the delivery. A Company representative will respond to your notification within two working days to engage in a discussion regarding potential refunds and/or to schedule the earliest possible delivery date for any replacement orders (contingent on stock availability at that time).
Please read our Returns Policy here.
Please read our pre-delivery information here – Pre-delivery Guide PDF (2.8Mb).