Tiles Samples

While viewing our collection, you might want to request samples of the products you’re contemplating. You’ll find an “Order Free Sample” button or an icon like this on each product. Up to 5 samples can be posted out free of charge to a UK destination. If you require larger volumes of samples, please contact us. Tile samples are provided in 8 x 13 cm format and please note due to natural colour variations, differences in shade can occur. Please note that some products may not offer samples, this is because the item is offered as a job lot and we cannot open the box to cut a sample.

We highly recommend ordering tile samples before making a purchase, as this provides insight into the look, feel, and finish of our products. All our products offer the option to order samples online, though certain exclusions may apply. Tiles can vary in shade and size from batch to batch and so a sample may not be 100% indicative of the final product. Please ensure you are entirely happy with the products as any claims once they have been fixed will not be considered. Customers are welcome to order a single sample tile of any style, colour, or type, but multiple samples of the same product cannot be added. Different styles, types, and colours may be ordered. For the delivery of samples and small orders, we employ appointed carriers who may furnish delivery information directly to you through SMS text messaging. When placing your order, we encourage you to provide a mobile telephone number whenever possible. This enhances the quality of service our delivery partners can extend to you.

Ordering Samples

You can start by browsing our tile collections. You can browse by tile effect, colour, size and finish. When you have found the tile you are interested in, you should see their corresponding Order Free Sample button. Clicking the appropriate button will add the tile to your sample order. Notice that each tile will have its surface finish shown. Tiles are available in Polished, Honed, Natural, Grip and Structured finishes. You can read more about these surface finishes here.

To review your items or to complete your order simply click on the sample icon in the top right-hand corner on any page of our website. You will then have the opportunity to review, edit or complete your order. To complete your order click on the ‘COMPLETE SAMPLE ORDER’ button shown within this area.

If at any stage you require asssistance, please do not hesitate to contact our customer services team on 020 3696 0588 or email enquiry@emporiosurfaces.com.